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Question regarding the expiration date

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • October 5, 2023 at 6:14 pm #8554
    Dong C. Chung
    Participant

    Hi, I just purchased the theme and I thought it was a one-time fee. The invoices says that it will expire in a year from now?
    This was not clear to me. Would you please clarify this?

    October 5, 2023 at 6:39 pm #8555
    Dong C. Chung
    Participant

    Another question regarding this. So let’s say I implement a feature on my website using the purchased theme’s premium functuons. When the theme expires, will my theme be stepped down to the basic and then lose the feature I implemented?

    October 6, 2023 at 9:00 am #8561
    admin
    Keymaster

    Hi,

    The theme is yours for lifetime when you buy it. You may download it and use it, but support and theme updates are only available for a year following the date of purchase. If you want them after that, you must renew the theme.

    If you have any site data available, kindly create a backup of your website data before activating the premium theme.

    Do you want to implement extra feature in the theme ?

    • This reply was modified 2 months ago by admin.
    October 6, 2023 at 5:16 pm #8571
    Dong C. Chung
    Participant

    Thank you for the reply! In that case, I would like to cancel my purchase and ask for refund, Had I known (or properly informed) about the expiration, I would have not purchased. Please issue the refund as I have not installed the premium version yet.
    Thank you and let me know the normal number of days it takes to process the refund.

    October 7, 2023 at 9:50 am #8577
    admin
    Keymaster

    Hi,

    The theme is yours for lifetime when you buy it. You may download it and use it, so why you want a refund ?

    October 10, 2023 at 2:02 am #8596
    Dong C. Chung
    Participant

    Hello, please respect my request and refund the money.

    October 10, 2023 at 10:39 am #8600
    admin
    Keymaster

    Hi,

    We have sent you an email to review the issue, kindly check.

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