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Purchase failed but it was charged from my account

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  • December 7, 2022 at 4:18 pm #6006
    Jorge Fernández
    Participant

    Good morning, I bought a theme, the total amount has been debited from my card, however the status on the web is that the purchase has failed and therefore I don’t see any download available to start working on my client’s web project .

    Please help.

    December 8, 2022 at 10:03 am #6009
    admin
    Keymaster

    Hi,

    Sorry for the inconvenience caused to you.

    We have provided you the access, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

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