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Just paid for a theme but in my account no download available.

Home Forums Themagnifico Just paid for a theme but in my account no download available.

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  • #5096

    Payment was deducted successfully from credit card – but account page shows transaction failed – totally strange.
    The cost $39 (Education Zone theme) already deducted from credit card.
    Some one look into this and reply . . . .

    #5115
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    Sorry for the inconvenience caused to you.

    We have provided you the access, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

    #5151

    It took 5 days to reply? highly disappointed – it is digital age and all online businesses done in milliseconds and not in 5-days – highly unprofessional and not acceptable.
    This theme of yours is totally useless for us now as after waiting over 24 hours – your response which was not provided we bought other theme from somewhere else and used to publish our website within no time.
    For sure will never going to use it. This message for all other buyers to check the support and response time from these guys before made any purchase.
    This is absolute waste of our money time and you guys reputation.

    Highly unsatisfied and unfortunate customer.

Viewing 3 posts - 1 through 3 (of 3 total)
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