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Just paid for a theme but in my account no download available.

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 3, 2022 at 10:29 am #5096
    Syed Mohammed Hasnain
    Participant

    Payment was deducted successfully from credit card – but account page shows transaction failed – totally strange.
    The cost $39 (Education Zone theme) already deducted from credit card.
    Some one look into this and reply . . . .

    August 8, 2022 at 9:55 am #5115
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    Sorry for the inconvenience caused to you.

    We have provided you the access, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

    September 1, 2022 at 11:57 am #5278
    Denitsa Hess
    Participant

    Hello I have exactly the same problem. My status says failed even though my bank processed the payment. Please provide me with my files. Thank you.

    September 2, 2022 at 10:24 am #5284
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    Sorry for the inconvenience caused to you.

    We have given you the access, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

    September 17, 2022 at 8:22 pm #5366
    Modeste Tientcheu
    Participant

    Hello
    I have exactly the same problem. My status says failed even though my bank processed the payment.
    Please provide me with my files.
    Thank you.

    September 19, 2022 at 10:39 am #5375
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    Sorry for the inconvenience caused to you.

    We have given you the access, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

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