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“Incompatible Archive” and this theme is missing the style.css stylesheet

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  • #10291
    Ugo JE
    Participant

    Hi Support,

    I purchased the Audio WordPress Theme for site which is brand new, however:

    It keeps on stalling and coming up with these messages:

    “Incompatible Archive” and this theme is missing the style.css stylesheet. – theme installation failed!

    Could I please get the promised support to resolve this?

    #10293
    Tracie Thompson
    Participant

    They are useless. It would seem all their themes suffer the same. I bought the pet one earlier today and their support is next to useless. I have logged a paypal dispute for refund.

    #10296
    admin
    Keymaster

    Hi,

    Sometimes it happens in WordPress that while theme uploading it shows incompatible Archive error. What you have to do is, wherever is your zip file located locally, you need to extract the zip (double-click on the file) and then recompress it. Then upload that new compressed file.

    If you have any site data available, kindly create a backup of your website data before activating the premium theme.

Viewing 3 posts - 1 through 3 (of 3 total)
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