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I Purchased this Template but Didn’t Receive the Demo File

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Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • August 23, 2022 at 3:23 pm #5225
    CHRISTIE REED
    Participant

    Hello, I purchased the premium theme but I didn’t receive the demo file I paid for.

    August 24, 2022 at 9:47 am #5231
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    You can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

    August 28, 2022 at 10:33 pm #5256
    CHRISTIE REED
    Participant

    Thank you. Looks like I paid twice for the same theme. I only need one. I’m requesting a refund.

    Also, the documentation for uploading the pro files don’t match what’s in my WordPress under “Dashboard – Appearance”. How do I get the files into my site so that they look like the demo?

    August 29, 2022 at 11:45 am #5259
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    We have refunded one theme amount, please check.

    We have mailed you regarding the theme installation issue, please check and reply to it.

    Many Thanks

    October 3, 2022 at 3:35 pm #5456
    CHRISTIE REED
    Participant

    Hello, can I get assistance with getting the template loaded to my website? I can share the login information.

    October 4, 2022 at 10:01 am #5461
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    To review your issue we have mailed you. Please check your email and reply to it.

    Many Thanks

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