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Bank account charged but negative checkout

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  • #5090
    G. van Ek
    Participant

    My bank account is charged, but I received the following check-out message: “Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.” G. van Ek

    #5114
    admin
    Keymaster

    Hi,

    Thanks for contacting us.

    Sorry for the inconvenience caused to you.

    We have checked and found your Order is completed, you can download theme files from the My Account page of our website.

    Please take backup of your site if any data is available before activating our premium theme.

    Many Thanks

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