I just purchased your “Pet Care WordPress theme” and it is not working in WordPress. When I went to start working on it in word press by selecting the “customize” button the page that showed up for me to work on was not the page I paid for. It was one of word press’s free themes that I saw previously in their introduction to WordPress onboarding segment.
I would like this problem resolved or I would like a refund immediately. (I sent your support team an email stating this as well)